Shipping policy

Shipping Policy

Thank you for shopping with us! Below are the details regarding our shipping process, including fulfillment times and delivery estimates:

Fulfillment Time

  • All our products are made-to-order through Printful, a trusted print-on-demand partner.
  • Production Time: Once you place your order, it typically takes 2-7 business days to create your items. This timeframe may vary slightly depending on the product type and order volume.

Shipping Time

After your order is fulfilled, shipping times depend on your location:

  • United States: 3-4 business days.
  • Europe: 3-7 business days.
  • Canada: 5-10 business days.
  • Australia & New Zealand: 5-15 business days.
  • Rest of the World: 10-20 business days.

Please note that these are estimated delivery times and may vary due to external factors such as customs processing, natural events, or carrier delays.

Shipping Costs

  • Shipping costs are calculated at checkout based on your order's destination, weight, and size.
  • For orders with multiple items, you may receive separate shipments as different products may be fulfilled from different Printful facilities.

Tracking Your Order

  • Once your order is shipped, you'll receive a confirmation email with a tracking number. Use this number to track your shipment on the carrier's website.
  • Please allow 24-48 hours for the tracking information to update after you receive the tracking link.

International Shipping

  • International orders may be subject to customs duties, taxes, or other fees upon delivery. These charges are the responsibility of the customer and vary by country.
  • We recommend checking with your local customs office for detailed information.

Shipping Issues

  • If your package is delayed, lost, or arrives damaged, please contact us at edgreenwoodofficial@gmail.com. We’ll work with Printful and the carrier to resolve the issue promptly.
  • Make sure to report any issues within 4 weeks of delivery for assistance.

Note on COVID-19 and Peak Seasons

During peak seasons or unforeseen circumstances (e.g., global pandemics), fulfillment and shipping times may be longer than usual. We appreciate your patience and understanding in such situations.

If you have any questions about our shipping policy or need assistance with your order, don’t hesitate to contact us at edgreenwoodofficial@gmail.com.

Thank you for supporting our small business!